Privacy Policy

Introduction

zc77 ("we," "us," or "our") operates the online casino and sports betting platform accessible at zc77.one. We are committed to protecting the privacy and personal data of all users ("you," "your," or "the Player") who access or use the zc77 platform.

This Privacy Policy describes how zc77 collects, processes, stores, shares, and protects personal information in connection with your use of our platform. It applies to all registered account holders, visitors to the zc77 website, and any individual whose personal data we process in connection with our services.

This policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. By registering a zc77 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy.

Data We Collect

zc77 collects the following categories of personal data in connection with the operation of our platform:

We collect only the minimum data necessary for the purposes described in this policy. We do not collect sensitive personal information such as biometric data, religious beliefs, or political affiliations unless specifically required by law.

How We Collect Your Data

zc77 collects personal data through the following means:

3.1 Direct Collection

Information you provide directly when you register a zc77 account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.

3.2 Automated Collection

Technical and usage data collected automatically when you access the zc77 platform, including through cookies, web beacons, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged in to your account.

3.3 Third-Party Sources

In certain circumstances, zc77 may receive data about you from third parties, including:

• Payment processors (G Cash, PayMaya, BPI, BDO, Metrobank) confirming transaction status and account ownership.
• Identity verification service providers used during the KYC process.
• Fraud prevention and anti-money laundering screening services.
• Regulatory authorities where disclosure is required by law.

How We Use Your Data

zc77 uses your personal data for the following purposes:

• Account Management: Creating and maintaining your zc77 account, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
• Transaction Processing: Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and maintaining accurate financial records.
• Regulatory Compliance: Meeting our obligations under Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and reporting duties to relevant authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and providing responsible gaming interventions where appropriate.
• Security and Fraud Prevention: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Customer Support: Responding to your enquiries, resolving disputes, and maintaining records of communications for quality assurance.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: Analysing usage data to improve game performance, user experience, and platform features.

Legal Basis for Processing

zc77 processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our contract with you, including operating your account, processing transactions, and providing platform services.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, including marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

zc77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your financial transactions.
• KYC and Identity Verification Providers: Third-party services that assist with identity verification and document authentication during the registration and withdrawal process.
• Fraud Prevention and AML Services: Providers that screen transactions and account activity against sanctions lists and fraud databases.
• IT and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by Philippine law, court order, or regulatory directive, including reporting obligations under the Anti-Money Laundering Act.
• Professional Advisers: Legal, accounting, and auditing firms where necessary for the conduct of our business, subject to professional confidentiality obligations.

Cookies & Tracking Technologies

The zc77 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and collect usage analytics. The following types of cookies are used:

• Essential Cookies: Required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated data on how players interact with the platform, which pages are visited most frequently, and where errors occur. This data is used to improve platform performance.
• Preference Cookies: Store your platform preferences such as language settings and display options to personalise your experience across sessions.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the zc77 platform.

Data Retention

zc77 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for three (3) years from the date of the communication.
• Technical and Usage Data: Retained for up to twelve (12) months, after which it is aggregated or anonymised.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

When personal data is no longer required, zc77 will securely delete or anonymise it in accordance with our data disposal procedures.

Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by zc77:

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request." We will respond within thirty (30) days of receiving your request. We may need to verify your identity before processing your request.

Data Security

zc77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the zc77 platform.
• Encryption of sensitive data at rest, including financial information and government ID data.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Multi-factor authentication requirements for account access and administrative systems.
• Incident response procedures to detect, contain, and notify affected parties of any data breach within the timeframes required by Philippine law.

Children's Privacy

The zc77 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. zc77 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the zc77 platform, please notify us immediately at [email protected].

Third-Party Services

The zc77 platform may integrate with third-party services such as payment gateways and identity verification providers. These third parties operate under their own privacy policies and data processing terms. zc77 is not responsible for the privacy practices of third-party services, and we encourage you to review their policies before providing personal data directly to them.

All third-party service providers engaged by zc77 are required to process personal data only on our documented instructions and in compliance with applicable data protection law. We conduct due diligence on third-party providers before engagement and review their data security practices periodically.

Changes to This Policy

zc77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address on file and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the zc77 platform following the publication of any changes constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should cease using the platform and may request account closure.

Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the zc77 Data Protection Officer:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry / Data Rights Request
• Live Chat: Available 24/7 on the zc77 platform
• Headquarters: Manila, Philippines

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. zc77 cooperates fully with the National Privacy Commission in the exercise of its regulatory functions.